About the job

Job description

About the roleThe Senior Project Manager will lead the Service Delivery Management Group and report to the Program Director. This role involves business management, service delivery coordination, and ensuring alignment with Service Level Agreement commitments across multiple projects.

Key responsibilities

• Lead the Service Delivery Management Group and report to the Sapiens Professional Services Executive
• Manage business operations and associated reporting obligations, identifying and rectifying service delivery issues
• Coordinate day-to-day activities of the Supplier's Personnel and Subcontractors to support service delivery
• Lead and direct efforts to resolve issues and meet Service Level Agreement commitments, including attending meetings with stakeholders and third parties
• Maintain and update documentation and provide required reports to the client representative
• Ensure newly onboarded personnel complete required onboarding training
• Initiate and drive delivery planning activities including SOW, WBS, and Project Change Control
• Conduct stakeholder identification and human resource management across projects
• Manage risk and communication across the program
• Create and maintain project charters, delivery schedules, and plans by identifying resource estimates, timelines, milestones, task dependencies, and impediments
• Control and track delivery performance in respect to time, cost, and quality through constant evaluation of project progress
• Conduct regular program and delivery status meetings, reporting delivery status to management and project teams
• Provide day-to-day guidance to Scrum Masters and competency leads to ensure program goals are met

About you

• More than 14+ years of work experience and understanding of the Project Management framework, agile/scrum, waterfall and hybrid
• Experience of working on the Insurance domain
• Ability to lead and track multiple projects
• Proven leadership skills, able to lead and motivate the team
• Cost and risk management skills
• Excellent communication, interpersonal and negotiation skills
• Ability to take decisions in critical scenarios
• Open to learn and pick up process and other organizational methodologies for project execution and management
• Open to travel and work across global time zones
• Problem-solving skills, time management skills and approachable to the teams
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