Project Leadership & Delivery

• Lead multiple concurrent projects from project initiation through completion.
• Develop comprehensive project plans, including scope, timelines, milestones, deliverables, dependencies, and resource requirements.
• Ensure projects are delivered on time, within scope, and within budget.
• Proactively identify and manage project risks, issues, and mitigation strategies.
• Establish project governance and project reporting frameworks.

Stakeholder Management

• Serve as the primary point of contact for project stakeholders.
• Build strong relationships with customers, executives, and internal teams.
• Facilitate project kickoff meetings, stakeholder updates, steering committees, and status reviews.
• Manage stakeholder expectations and ensure alignment on goals and deliverables.

Resource & Financial Management

• Coordinate project resources across multiple teams.
• Monitor project budgets, forecast resource requirements, and track project financial performance.
• Ensure effective utilization of internal resources and external vendors when applicable.

Process Improvement & Governance

• Contribute to the development and continuous improvement of project management methodologies, templates, and best practices.
• Promote consistent project delivery standards across the organization.
• Drive operational efficiencies and identify opportunities to improve project outcomes.

Cross-Functional Collaboration

• Partner with Product, Development, Professional Services, Customer Success, and Support teams to ensure alignment and successful project execution.
• Facilitate issue resolution and decision-making across functional groups.
• Support strategic initiatives and organizational change management efforts.

Reporting & Communication

• Prepare executive-level project status reports and dashboards.
• Communicate project performance, risks, resource constraints, and recommendations to leadership.
• Escalate critical issues as appropriate and drive resolution.

Requirements

Required 

• 7+ years of project management experience in SaaS, software, technology, consulting, or professional services environments. 
• Demonstrated success leading large-scale or complex customer-facing projects. 
• Experience managing multiple concurrent projects and competing priorities. 
• Strong understanding of project management principles, methodologies, and best practices. 
• Exceptional communication, presentation, and stakeholder management skills. 
• Strong analytical, organizational, and problem-solving abilities. 
• Experience leading cross-functional teams in a matrix environment. 

Preferred 

• PMP, PRINCE2, Agile, Scrum, or equivalent certification. 
• Experience leading SaaS software implementations. 
• Experience with software development life cycle (SDLC) methodologies. 
• Experience with change management initiatives. 
• Experience working in high-growth technology organizations. 
• Bachelor's degree in Business, Technology, Project Management, or related