SUMMARY OF THE ROLE:

Provide assurance of standard controls in Transformation & Change, so that Change portfolios and strategic programmes deliver good outcomes for Diligenta’s clients and their customers. Work with account and project teams to implement and embed the process frameworks, and advise on root cause analysis and lessons learned, in support of continuous process improvement. Ensure lessons are shared pan account where appropriate.
Please note, this opportunity may require travel to another office occasionally.

WHAT YOU’LL BE DOING:

• Provide assurance of Transformation & Change operational controls, e.g. for account Change portfolios or Transformation programmes, to ensure alignment with standard process frameworks and operational controls
• Develop account-level client and Diligenta stakeholder relationships
• Attend internal and client Change Governance
• Analyse causes of incidents and risk events to understand systemic failings in the process frameworks, work collaboratively with teams to enhance controls so that similar failings are prevented in future, ensuring good customer outcomes
• Provide key learning reports for internal and joint governance
• Evaluate lessons learned with respect to wider impact and feed these into the Enterprise Lessons Learned process
• Complete Top-Down risk reporting
• Provide input to Transformation risk assessments prior to Go-Live (Enterprise Risk-led)
• Provide training and support on process frameworks to all impacted roles
• Assess controls effectiveness (working closely with Change L1 risk)
• Provide assurance of Transformation project approach
• Ensure that Consumer Duty rules are understood and embedded in standard process
• Preparation of reports for internal and client Change Governance
• Control and maintain Transformation & Change process and control frameworks, incorporating best practice and lessons learned
• Define and maintain Assurance & Governance processes and controls that support the Transformation & Change process and control frameworks, such as Enterprise Lessons Learned and Transformation Risk Management Framework
• Build and maintain effective senior partnership relationships within Transformation & Change pan-account and at enterprise level to support effective delivery of the Change portfolios
• Management of direct reports including performance management, career development, recruitment succession planning, mentoring, communication and other related activities

APPLY FOR THIS ROLE:

Do you hold valid Right to Work in the UK?
Yes
No
Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?
Yes
No
Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?
Yes
No
Have you been referred for this position by Diligenta Employee?
Yes
No
Have you previously worked for Tata Consultancy Services (TCS)?
Yes
No
Attach CV
Tick to signal your acceptance of the Diligenta Privacy Policy and the privacy policy of our recruitment partners Sanderson Solutions Group