DESCRIPTION
Job Overview:
As a Senior Property Manager with FirstService Residential’s Multifamily division, you’ll be responsible for managing a portfolio of rental properties of varying asset classes (affordable, Luxury, new development, Class A/B) across New York City and the surrounding boroughs.
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Your Responsibilities:
- Manage daily operations of a rental property portfolio across various asset classes (affordable, luxury, new development, Class A/B), including site visits, team oversight, and resource allocation to meet financial and operational goals.
- Supervise all property staff and operations, including leasing activities, scheduling, payroll approval, and handling labor and HR-related matters.
- Maintain client/owner relationships through regular meetings, property tours, performance updates, and timely responses to owner requests.
- Monitor property cash flow and financials, including processing payables, drafting arrears reports, and initiating collection and legal cases (e.g., non-payment, nuisance).
- Develop and present operational budgets and business plans, including analysis of financial statements, market trends, and operational reports.
- Implement marketing and leasing strategies to meet occupancy and revenue goals, including generating renewal offers and managing lease enforcement.
- Ensure compliance with NYC rent stabilization regulations, including DHCR registration, monitoring illegal sublets and AirBnB activity, and handling lease renewals and evictions per legal guidelines.
- Oversee construction projects and capital improvements, including compliance-related corrective work such as Local Law 11 (FISP façade inspections), elevator modernizations, and other NYC-mandated upgrades.
- Respond to violations issued by NYC agencies (DOB, DOHMH, FDNY, HPD), ensuring timely corrective action and documentation to maintain regulatory compliance.
- Maintain building infrastructure, including HVAC systems, boilers, elevators, and other essential components of the physical plant.
- Manage third-party vendors and amenity providers, ensuring proper credentialing and insurance compliance through approved services.
- Handle resident communications and escalations, including timely responses to inquiries and complaints, and managing public-facing reviews on platforms like Yelp, Apartments.com, and Google.
- Conduct regular property inspections to ensure safety, cleanliness, and maintenance standards are upheld, and remain available during emergency situations.
Supervisory Responsibilities:
- Supervise building services staff. Where applicable, staff may be members of local unions.
Skills & Qualifications:
- Bachelor’s degree required.
- NYS Sales license required. Must obtain within 360 days otherwise.
- Fair housing certificate required. Must obtain within 120 days otherwise.
- Industry certifications such as CPM, RPA or ARM desirable.
- Five-Seven (5-7) year’s experience in New York City residential rental property management, new construction lease-up/building opening experience is strongly desirable.
- Familiarity with Rent Stabilization Law and DHCR filing/administrative procedures.
- NYC HPD/HDC, NYS HFA and/or LIHTC affordable housing experience very desirable.
- Experience with Local 32BJ building staffing & prevailing wage laws
- Must have superior verbal and written communications skills and proven customer service exposure.
- Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
- Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
- Experience with Microsoft Office Suite and Windows software required.
- Experience with property management software, including Yardi Voyager, AvidXChange, On-Site, Click-Pay, preferred.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.
Compensation:
$ 120000 - $ 130000 / year
Disclaimer Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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