Senior Property Manager - Head Office at Savills Vietnam

Hanoi, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Stakeholder Management, Financial Management, Budgeting, Reporting, Building Operations, Facility Management, Customer Service, Analytical Skills, Problem-Solving, Decision-Making, Strategic Thinking, Portfolio Management, Risk Management, Compliance

Industry

Real Estate

Description

Position Title: Senior Property Manager – Head Office Reports to: Head of Operation Management / Associate Director of Property Management Department: Property Management Location: Hanoi (Head Office) 1. Position Summary The Senior Property Manager (Head Office) is responsible for overseeing the operational performance, service standards, and client satisfaction across a portfolio of properties managed by the company. This role ensures consistent delivery of high‑quality property management services, provides strategic leadership to site teams, supports business development, and acts as the key liaison between clients, senior management, and cross-functional departments. The position focuses on portfolio governance, performance control, risk management, and operational excellence across all assigned assets. 2. Key Responsibilities A. Portfolio Oversight & Governance Oversee property management operations across multiple buildings (commercial, residential, retail, or mixed‑use). Ensure all properties comply with company SOPs, service standards, and legal/regulatory requirements. Conduct regular audits, inspections, and performance reviews with onsite teams. Identify operational risks and lead mitigation strategies at the portfolio level. B. Client & Stakeholder Management Serve as the central Head Office point of contact for landlords, investors, and strategic partners. Lead client meetings, present operational reports, and propose improvement initiatives. Manage expectations, resolve escalated issues, and maintain high levels of client satisfaction. Support lease negotiations, tenant engagement strategies, and commercial planning where needed. C. Operational Excellence & Service Delivery Drive standardization of processes, manuals, policies, and quality benchmarks across all sites. Provide guidance to Property Managers on complex operational, technical, financial, or tenant matters. Support onboarding of new projects and ensure smooth transition/handover processes. Coordinate with Technical, Finance, HR, and other Head Office teams for cross-functional initiatives. D. Financial Management & Budget Control Review and approve annual budgets (OPEX and CAPEX) prepared by site teams. Monitor financial performance against budgets and ensure accuracy of service charge reconciliation. Identify cost optimization opportunities and support procurement and vendor management. Review monthly and quarterly client reports and ensure high-quality submissions. E. Team Leadership & Capability Development Mentor and support onsite Property Managers, Customer Service Managers, and admin teams. Conduct training sessions and capability development programs. Participate in recruitment, performance reviews, and resource planning. Promote a culture of professionalism, service excellence, and continuous improvement. F. Risk, Compliance & Health/Safety Ensure all sites comply with legal regulations, building codes, fire safety requirements, and company policies. Conduct periodic compliance audits and implement corrective action plans. Guide emergency preparedness, incident reporting, and crisis response procedures. G. Business Development & Corporate Support Provide operational input for proposals, tenders, and new business pitches. Support due diligence for new management opportunities. Contribute to strategic planning, portfolio analysis, and service innovation initiatives. 3. Required Qualifications Education Bachelors degree in Property Management, Real Estate, Business Administration, Engineering, Hospitality, or related field. Experience Minimum 8–10 years of experience in property management, including 3–5 years in a senior or multi‑site management role. Experience with Grade A/B office, mixed‑use developments, residential complexes, or commercial assets. Previous Head Office or portfolio oversight experience is highly valued. Skills Strong leadership, communication, and stakeholder management abilities. Solid understanding of financial management, budgeting, and reporting. In-depth knowledge of building operations, facility management, and customer service. Excellent analytical, problem-solving, and decision-making skills. Good English proficiency. 4. Core Competencies Strategic thinking and portfolio management Operational excellence and discipline Financial acumen Client service & relationship management Risk awareness & compliance mindset Team leadership and coaching Professional communication & presentation 5. Key Performance Indicators (KPIs) Client satisfaction and contract retention rates Performance of managed properties (budgets, compliance, service quality) Operational audit scores and improvement implementation Tenant satisfaction and retention metrics Cost optimization and budget accuracy Staff performance, development, and retention Successful onboarding of new projects Please note that by submitting an application to us, you consent to our processing of personal data about you that is provided by you for our company's recruitment purpose. You may send your queries or request for support concerning our personal data processing activities to email: info@savills.com.vn. To better understand our personal data processing practices, please visit https://vn.savills.com.vn/footer/privacy-policy.aspx to the full Notice on Personal Data Processing of Savills Vietnam Company Limited.

Responsibilities

The Senior Property Manager oversees the operational performance, service standards, and client satisfaction across a managed property portfolio, ensuring consistent high-quality service delivery and strategic leadership for site teams. This role focuses heavily on portfolio governance, performance control, risk management, and driving operational excellence across all assigned assets.