REQUIREMENTS

• A degree in business administration, real estate finance or related field.
• Vocational building management related training preferred.
• Minimum of 5 years of experience in property operations.
• Minimum 5 years of experience in b-to-b customer relationship management.
• Must have good knowledge of residential real estate including a broad understanding of finance, leasing, legal, and marketing, construction, and the tenant relations requirements of managing a rental property.
• Valid drivers license and good driving record required.
• Ability to understand and carry out industry specific written and oral direction.
• Prior managerial experience required.
• Effective communication skills with individuals at all levels of the organization.
• Effective written and verbal communication skills as well as presentation skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Strong negotiation skills and understanding of vendor relations including quotation and ordering process.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Sound leadership, staff management, and teambuilding skills.
• Provide leadership and support for supervisors to enable them to properly manage their employees in order to drive results and achieve top performance.
• Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Ability to follow through and complete overlapping projects.
• High degree of resourcefulness, flexibility, and adaptability.
• Strong customer service and troubleshooting skills.
• Ability to interpret and implement company policies and procedures.
• Strong Computer and software skills, Yardi an asset.

• Act as a liaison between the owner, tenants and potential tenants.
• Demonstrate and promote client driven attitude with all customer and public communications.
• Arrange meetings with Tenants to evaluate satisfaction and identify areas for improvement.
• Develop building management processes to meet customer requirements.
• Perform regular property inspections of customer suites, common areas, building exteriors, and landscape.
• Ensure effective management of loss prevention, risk management, security, maintenance, marketing, landscaping, snow removal, ventilation, heating, cooling and other daily activities.
• Develop operating income and expense budgets and capital budgets that meet cash flow requirements.
• Implement leasing strategy.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collecting receivables.
• Administer leases, reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations.
• Identify leasing prospects and respond to routine leasing inquiries.
• Collaborate with Real Estate Brokers to ensure fast re-leasing as necessary.
• Keep accurate records of space conditions including roof, HVAC and utilities.
• Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
• Provide general status reports for all properties as scheduled.
• Coordinate with accounting department and document lease payments and perform immediate collections of delinquent accounts.
• Request for quotations, make contracts, supervise work and approve invoices for all services required to maintain the properties.
• Ensure 24/7 availability of emergency services.
• Oversee all maintenance mechanics working at managed properties.
• Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns.
• Coordinate the activities such as production of sales statements, insurances, leasing, marketing and promotions, capital improvements, financial reporting and legal services.
• Stay current with new technologies, systems and procedures related to property management.
• Ensure that properties’ performance meets or exceeds annual goals.
• Use resources to their full capacity utilizing cost-effective methods.
• Create opportunities for cost-reductions through innovation and research.
• Build sustainable relationships with clients, co-workers, vendors, real estate community, and tenants.
• Participate in meetings that deal with leasing and new lease ups of properties.
• Assist in coordination of customer moves, including scheduling freight elevators, key cards, building access, nameplates, other signage, and mover evidence of insurance.
• Coordinate building events such as fire drills, emergency evacuation training and social / community events.
• Maintain property tenant and emergency guide and review with each new customer.
• Administer of parking lot contracts and databases.
• Stay current with work required skills as well as management, financial services, and customer service trends.
• Be an active participant to meetings and offer recommendations /ideas on design, projects and processes.