We are seeking a dedicated and experienced Senior Property Manager to oversee our property management operations. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and a comprehensive understanding of property management practices. This role is pivotal in ensuring the efficient operation of our properties while maintaining high standards of tenant satisfaction and property performance.

QUALIFICATIONS

• Proficiency in CMMS (Computerized Maintenance Management System) for tracking maintenance activities.
• Excellent phone etiquette to communicate effectively with tenants, vendors, and team members.
• Strong customer service skills to address tenant needs promptly and effectively.
• Administrative skills for managing documentation, reports, and office tasks efficiently.
• Attention to detail in data entry tasks to ensure accuracy in records and reporting.
• Ability to negotiate effectively with vendors, contractors, and tenants to achieve favorable outcomes.
• Strong leadership skills, staff supervisory experience
• Accounting Competency, including budgeting, account analysis, and financial management and processes.
• Strong follow-up skills with the ability to effectively resolve complex issues on time
• Experience using Yardi Breeze is an asset.
• Excellent computer skills - MS Office
• Certified Property Manager (CPM) professional designation as an asset
• Minimum five years property management experience
• Valid drivers license with the ability to travel within Nova Scotia

• Manage daily operations of assigned properties, ensuring compliance with company policies and regulations.
• Develop and implement property management strategies to enhance tenant retention and satisfaction.
• Conduct regular property inspections to assess condition and identify areas for improvement.
• Handle tenant inquiries, complaints, and lease negotiations with professionalism and courtesy.
• Maintain accurate records through data entry and file management using property management software such as Yardi.
• Provide administrative support including reporting on occupancy rates, financial performance, and operational metrics.
• Ensure that asset conditions and operations are maintained at a high standard by proactively deploying trades and service contractors to maintain building components and by conducting regular site visits.
• Develop, track, and prepare operating budgets while supporting the finance team with invoices, forecasting, and reconciliation activities.
• Manage property administration by ensuring compliance with all health and safety regulations, as well as applicable codes and standards.
• Supervise the performance of third-party service providers to ensure they deliver high-quality service.
• Assist the CEO in establishing a best-in-class property management platform.
• Oversee delinquency and collections.
• Prepare and/or approve monthly reports related to Property and Asset Management, including Rent Roll, Variance Reporting, and Monthly Property Reporting.
• Maintain expert-level knowledge of residential tenancies, the Tenancy Act, and legal matters related to tenancies.
• Help the CEO document claims and incidents and assist in resolving any related issues.
• Stay informed about property management, residential tenancies, health and safety requirements, non-profit housing, and leadership and communication skills through educational workshops, professional publications, and networking.
• Provide leadership, training, and direction to all building personnel, serving as a resource to proactively resolve issues.
• Promote and participate in community initiatives.