Kipling Realty Management Inc. is proud to oversee the property management of the retail portfolio at Toronto’s Union Station. With approximately 80% of the retail footprint occupied — and full lease-up anticipated by 2026 — this is a pivotal time in Union Station’s evolution as a landmark mixed-use hub.
Position Overview: As Senior Property Manager, you will take full ownership of the day-to-day operations and overall performance of the retail asset, ensuring that tenants, visitors, and stakeholders experience an environment that is efficiently managed, commercially successful, and brand aligned.
Key Responsibilities
Stakeholder & Tenant Relations
· Serve as the primary client liaison, building and maintaining strong, trust-based relationships with ownership representatives, tenants, stakeholders, and other key partners.
· Act as the lead point of contact for tenant issues, ensuring prompt and effective resolution in line with service excellence standards.
· Collaborate with the Operations Manager on tenant coordination, including regulatory compliance, and onboarding processes.
· Attend and contribute to tenant construction meetings, providing operational insights and ensuring alignment with property standards.
Financial & Reporting Management
· Lead the preparation, administration, and delivery of annual operating budgets, ensuring alignment with asset strategies and contractual obligations.
· Partner with the accounting team to ensure timely and accurate quarterly reports, variance analysis, and ongoing performance updates.
· Oversee billing and collection of base rents (AR), percentage rents, and recoveries, ensuring adherence to lease agreements and tenant A/R status.
· Oversee Accounts Payable to ensure timely processing of invoicing, and adherence to accounting best practices.
· Deliver monthly sales reporting and insights.
Operational Excellence
· In collaboration with your Operations team, oversee day-to-day tenant operations, ensuring compliance with lease terms, service contracts and health & safety regulations.
· Coordinate, tender, and manage third-party service contracts to ensure quality and cost-effectiveness.
· Perform regular property inspections to maintain a premium standard of presentation, safety, and operational reliability.
· Oversee loading dock service contractor, ensuring efficiency and minimal disruption to site.
Project & Capital Works Management
· Support planning and execution of minor capital projects.
· Marketing & Activation Support
· Engage tenants to participate in site activations
· Support Marketing & Events programming as needed.
· Launch new gift card program.
· Leadership & Team Management
· Foster a collaborative, high-performance culture grounded in accountability, innovation, and service excellence.
· Provide clear direction and performance feedback to team members.
Qualifications & Experience
· Education: Degree in Business Administration, Real Estate, or a related field.
· CSM or RPA an asset
· Experience: Minimum 7–10 years of progressive property management experience, with a strong focus on retail operations within major urban or mixed-use assets.
· Technical Skills: Proficiency in Microsoft Office (Excel, Word).
· Working knowledge of Yardi an asset.
· Financial Acumen: Demonstrated expertise in budgeting, financial reporting, and variance analysis.
· Lease Management: Knowledgeable on retail leases and landlord/tenant obligations.
· Leadership: Proven ability to manage onsite teams, external service providers, and complex stakeholder environments.
· Soft Skills: Exceptional communication, negotiation, and relationship-building skills; able to navigate and influence at all organizational levels.
· Mindset: Results-oriented, adaptable, and proactive, with the ability to prioritize and perform under minimal supervision.
Key Competencies
· Strategic thinking with strong operational execution.
· Financial and analytical rigor.
· Client-centric approach with a sense of urgency and responsiveness.
· High resilience and emotional intelligence in a fast-paced, stakeholder-rich environment.
· Commitment to sustainability, safety, and compliance best practices.
Why Join Us - This is a rare opportunity to lead the management of one of Canada’s most iconic retail environments — working at the heart of Toronto’s transit and commercial centre, while shaping its tenant mix, operational excellence, and overall visitor experience for years to come.
Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• RRSP match

Work Location: In perso

Please refer the Job description for details