JOB DESCRIPTION

Job Title: Senior Proposition & Commercial Manager - Complex Pensions
Location: Edinburgh or Leeds
Salary: £89,640 + DOE
Hours : Full time
Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh or Leeds office.

WHAT YOU’LL BE DOING:

• Lead delivery of customer and colleague journeys – Be responsible for the end-to-end process from concept to live across multiple propositions, ensuring measurable value is delivered.
• Own Consumer Duty deliverables – Responsible for delivering excellent customer outcomes and preventing foreseeable harm; compose MI to demonstrate success and identify areas to address
• Collaborate across teams – Work with engineers and journey managers to break down work into deliverable increments aligned with customer needs and business goals.
• Own and prioritise the product backlog – Develop the Lab’s propositional roadmap in partnership with other Product Owners and Lab Leadership.
• Coordinate change governance – Ensure compliance with internal frameworks (including product governance and delivering a consumer duty dashboard for Embark Pensions) and regulatory standards.
• Drive readiness activities – Lead training, communications, testing and implementation planning for new features.
• Champion delivery excellence – Showcase progress and outcomes across the Lab and wider Group.