Senior QA Engineer – IVR & Salesforce Automation at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

104500.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

QA, Automated Testing, IVR Systems, Salesforce Service Cloud, Agile, Problem-solving, Communication, Cyara, DTMF Recognition, Data Integrations, Regression Testing, Integration Testing, Test Strategies, Defect Tracking, Collaboration, Playwright Automation

Industry

IT Services and IT Consulting

Description

About the Role As a Senior QA Engineer – IVR & Salesforce Automation, you will play a critical role in ensuring the quality and reliability of Salesforce-integrated contact center solutions, with a strong focus on Interactive Voice Response (IVR) systems. You will be a valued member of the QA and delivery team, collaborating with developers, product owners, and business stakeholders to validate functionality across digital channels and platforms. In this role, you will: · Design, develop, and maintain automated test scripts for IVR call flows using the Cyara platform · Execute automated tests to validate IVR functionality including voice prompts, DTMF recognition, data integrations, and routing logic · Perform functional, regression, and integration testing for Salesforce Service Cloud and related modules · Validate Salesforce configurations, workflows, and data integrity for contact center operations · Develop test strategies and plans for contact center and Salesforce initiatives · Document test results, log defects, and track resolution · Provide regular updates on testing progress and quality metrics · Collaborate with cross-functional teams to troubleshoot and resolve issues · Participate in Agile ceremonies to ensure quality is embedded throughout the development lifecycle Work Model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days/week onsite at a client location in Hartford, CT; Atlanta, GA; or St. Paul, MN. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. What you need to have to be considered · Proven experience in QA and automated testing within contact center environments · Hands-on experience with IVR test automation using Cyara · Strong understanding of IVR systems, telephony environments, and digital channels (Chat, Chatbot, Email, SMS) · Experience testing Salesforce Service Cloud and related applications · Familiarity with Agile/Scrum methodologies · Strong analytical, problem-solving, and communication skills · Ability to work independently and collaboratively in a team environment These will help you stand out · Experience with agent desktop testing and system integrations · Playwright automation skills · Proven ability to manage defect tracking and reporting across tools · Confidence in communicating testing status and risks to stakeholders Salary and Other Compensation Applications will be accepted until October 31st, 2025. The annual salary for this position is between $53,477 to $104,500, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits · Medical, Dental, Vision, and Life Insurance · Paid Holidays plus Paid Time Off · 401(k) Plan with Company Contributions · Long-term and Short-term Disability Coverage · Paid Parental Leave · Employee Stock Purchase Plan Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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Responsibilities

As a Senior QA Engineer, you will ensure the quality and reliability of Salesforce-integrated contact center solutions, focusing on IVR systems. You will design and maintain automated test scripts, execute tests, and collaborate with cross-functional teams to validate functionality.