Senior QA Engineer IVR Testing Bilingual (Spanish) at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

112500.0

Posted On

31 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IVR Testing, Test Planning, Test Execution, QA Concepts, Performance Engineering, Test Metrics, Incident Management, Collaboration, Automation, Payer Systems, Stakeholder Management, Bilingual Communication, Mentoring, Programming Skills, Testing Tools, Frameworks

Industry

IT Services and IT Consulting

Description

About the role As a Senior QA Engineer IVR Testing Bilingual (Spanish), you will make an impact by ensuring the quality, functionality, and compliance of IVR systems that support seamless customer interactions. You will be a valued member of the Quality Engineering & Assurance team and work collaboratively with cross-functional stakeholders to deliver exceptional voice-based solutions. In this role, you will: · Oversee the testing process to validate IVR systems against business requirements and user expectations · Provide detailed test metrics and reporting to stakeholders, offering actionable insights · Utilize ServiceNow (SNOW) for incident management and timely issue resolution · Implement and manage testing tools and frameworks to improve efficiency · Conduct manual end-to-end business process assurance testing for complete workflow validation · Coordinate with teams using Rally, HP ALM, and Jira for seamless integration and communication · Apply basic programming skills to automate repetitive testing tasks · Collaborate with cross-functional teams to translate business requirements into effective test plans · Ensure compliance with industry standards and best practices in testing methodologies · Communicate effectively with stakeholders in Spanish to align on testing objectives Work model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position in a client or Cognizant office in Deerfield, IL. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered · Mandatory experience in Spanish IVR testing · 8+ years of experience in test planning and execution · 2+ years of experience managing testing teams and reporting KPIs · Strong understanding of QA and performance engineering concepts · Proficiency in test metrics and reporting · Experience with SNOW for incident management · Familiarity with Rally, HP ALM, and Jira for collaboration · Basic programming skills for automation tasks · Domain expertise in Payer systems These will help you stand out · Experience with Tosca automation framework · Ability to train and mentor junior testers · Excellent communication and stakeholder management skills We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation Applications will be accepted until November 14th, 2025. The annual salary for this position is between $71,100 to $112,500, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. Benefits · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan

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Responsibilities

The Senior QA Engineer will oversee the testing process to validate IVR systems and provide detailed test metrics to stakeholders. They will collaborate with cross-functional teams to ensure compliance with industry standards and best practices.