ABOUT

Scorebuddy is a leading Quality Management SaaS platform for Contact Centres.
By combining quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience.
Are you a driven, pragmatic and highly-skilled QA Engineer ready to take the next leap in your career? If so, Scorebuddy is the place for you! We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users.
We are seeking a number of highly-talented QA Engineers to join our Product Engineering team and be a part of our journey as we continue to innovate in the Quality Assurance and Customer Service industries.

• Establish effective collaboration with our development teams and key business stakeholders to gain an in-depth understanding of our platform and each module’s architecture and function
• Translate business requirements into comprehensive test cases that specify the test environment and the test data necessary
• Exhibit proficiency in creating detailed test plans and establishing realistic testing timelines that align with project schedules
• Detect, document, and record defects sourced from various testing environments, ensuring that these are effectively communicated to the development team
• Design, execute, and maintain automated test scripts to increase testing efficiency and accuracy
• Commit to enhancing the testing process by applying best practices effectively and show initiative in identifying and suggesting possible improvements
• Actively engage in the product release processes, collaborating with your team to ensure smooth and timely deliveries