DESCRIPTION

You will lead the Banks Quality Assurance (QA) team within the Chief Operating Officers Office, ensuring that operational policies, processes, and customer interactions are delivered in accordance with internal and regulatory requirements (e.g. FCA, PRA).
The Senior Quality Assurance Lead is responsible for identifying inefficient and / or ineffective processes, detecting operational risks to assist in developing a customer centric culture.

SKILLS, KNOWLEDGE AND EXPERTISE

• Strong experience in a QA or compliance role within financial services (minimum of three years’).
• Demonstrated history in oversighting activity across internal mortgage operations and outsourced mortgage suppliers.
• Effective communication skills, both written and verbal.
• Proven history in implementing and enhancing quality assurance frameworks and methodologies, in addition to developing speech and text analytics capabilities.
• Able to work autonomously in a demanding, fast paced environment.
• Strong awareness / experience with initiating and onward managing offshore quality assurance activity.