APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Previous experience in legal order processing
• Experience with Writs of Garnishments & Levies processing
• Experience with Wells Fargo systems, 1LLG (One Liens, Levies, Garnishments), and Hogan
• Ability to read and interpret legal documents
• Ability to identify potential operational issues and legal risks
• Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to achieve high production and quality standards
• Ability to perform general operation processing works
• Solid knowledge and understanding of legal terms and processes
• Intermediate Microsoft Office Skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organizatio

Wells Fargo is seeking a Senior Quality Assurance Administrator to join the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Experience with Writs of Garnishments & Levies processing
• Experience with Wells Fargo systems, 1LLG (One Liens, Levies, Garnishments), and Hogan
• Ability to read and interpret legal documents
• Ability to identify potential operational issues and legal risks
• Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to achieve high production and quality standards
• Ability to perform general operation processing works
• Solid knowledge and understanding of legal terms and processes
• Intermediate Microsoft Office Skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm (EST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Schedule:

• West Des Moines, Iowa: Monday-Friday 9:00 am - 6:00 pm (CST)
• Charlotte, North Carolina: Monday-Friday 10:00 am - 7:00 pm (EST)
• Schedule subject to change based on business needs

Posting Location:

• 800 S Jordan Creek Pkwy. - West Des Moines, Iowa 50266
• 1525 W W T Harris Blvd. - Charlotte, North Carolina 28262

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at one of the posted work locations
• Overtime is based on business need and volume of the department, could be required