Senior Quality Assurance Administrator at Wells Fargo

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Commercial Banking, Wealth Management, Wholesale Lending Operations, QA Tools, Effective Communication, Stakeholder Management, Control Procedures, Call Monitoring, Data Analysis, Audit Support, Cross-Functional Collaboration, Queue Management, Sampling Methodologies, Reporting, Risk Management

Industry

Financial Services

Description

Proficient in all job criteria, breadth of experience – Strong performer and highly independent Knowledge of Commercial Banking business and Wealth & Investment Management business Understanding the concept of Quality Assurance Understanding of Wholesale Lending Operations Quality Assurance Playbook, control procedures, sampling methodologies, various QA tools (Indigo/Power BI) and applications Effective queue management/monitoring Strong communication skills (written/verbal) Report findings/exceptions and collaboration with managers for resolution Provide support to peers at S1/S2/S3 level on queries and day-to-day BAU activities/tasks Subject Matter Expert during various audit related walkthrough Professional and effective cross-functional collaboration and communication Working knowledge in documenting Control Procedures (monitor, prioritize and update Control Procedures by partnering with managers/BCMs) Prioritize QA reviews based on inherent risk rating of the process and business needs Ability to perform and provide complex reports based on the process requirement Effective stakeholder management Perform random call monitoring using the WIM common form (WIM QA Call Monitoring) Perform targeted call monitoring from speech analytics samples (WIM QA Call Monitoring) Lead internal QA calibrations sessions (WIM QA Call Monitoring) Proficient in all job criteria, breadth of experience – Strong performer and highly independent Knowledge of Commercial Banking business and Wealth & Investment Management business Understanding the concept of Quality Assurance Understanding of Wholesale Lending Operations Quality Assurance Playbook, control procedures, sampling methodologies, various QA tools (Indigo/Power BI) and applications Effective queue management/monitoring Strong communication skills (written/verbal) Report findings/exceptions and collaboration with managers for resolution Provide support to peers at S1/S2/S3 level on queries and day-to-day BAU activities/tasks Subject Matter Expert during various audit related walkthrough Professional and effective cross-functional collaboration and communication Working knowledge in documenting Control Procedures (monitor, prioritize and update Control Procedures by partnering with managers/BCMs) Prioritize QA reviews based on inherent risk rating of the process and business needs Ability to perform and provide complex reports based on the process requirement Effective stakeholder management Perform random call monitoring using the WIM common form (WIM QA Call Monitoring) Perform targeted call monitoring from speech analytics samples (WIM QA Call Monitoring) Lead internal QA calibrations sessions (WIM QA Call Monitoring) Posting End Date: 6 Nov 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.

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Responsibilities

The Senior Quality Assurance Administrator is responsible for monitoring and managing quality assurance processes within Commercial Banking and Wealth & Investment Management. This role involves reporting findings, collaborating with managers for resolution, and providing support to peers in day-to-day activities.