Job Responsibilities:

• Analyze business, functional, and system requirements related to Field Services applications and workflows, identifying testing requirements and potential gaps.
• Validate end-to-end Field Services processes, including work order creation and management, scheduling, dispatch, technician assignments, field activities, status updates, and job completion.
• Test integrations and data flows between Field Services platforms and supporting enterprise systems.
• Collaborate with Systems Analysts, Developers, Business Stakeholders, and Field Operations teams to develop and execute comprehensive testing strategies.
• Create and execute test strategies, test plans, test cases, and testing scenarios for Field Services solutions.
• Perform functional, integration, system, regression, and end-to-end testing across web, mobile, and backend applications supporting field operations.
• Validate mobile applications and workflows used by field technicians, including functionality, data synchronization, and usability.
• Perform API testing and validate integrations between Field Services applications and upstream/downstream systems.
• Develop detailed documentation capturing system design, business use cases, end-to-end workflows, and testing scenarios.
• Provide support to Business Operations and Field Operations teams during User Acceptance Testing (UAT) and Operational Readiness Testing (ORT).
• Identify, document, and report system defects and failures, working with technical teams to track issues through resolution and closure.
• Provide progress reports highlighting testing advancement, issues, risks, and mitigation strategies.
• Support product delivery throughout all lifecycle phases, from requirements and design through validation and production release.
• Recommend and support process improvements to increase the effectiveness and efficiency of Quality Assurance practices.

Required Qualifications

• University degree or college diploma in Computer Science, Engineering, Business, Information Technology, or a related field is preferred.
• 3+ years of QA/testing experience, ideally within telecommunications, utilities, or another environment with significant field operations.
• Hands-on Field Service Management (FSM) experience, including testing FSM applications, systems, and end-to-end workflows.
• Strong understanding of Field Services processes such as work orders, technician scheduling, dispatch, appointments, field activities, and service completion.
• Experience leading multiple teams and/or projects simultaneously, with the ability to coordinate testing activities, priorities, dependencies, and deliverables across different workstreams.
• Experience with end-to-end, functional, integration, regression, UAT, and ORT testing.
• Experience testing mobile applications or solutions used by field technicians is strongly preferred.
• 3+ years of API testing experience, including validating integrations and data flows between FSM and other enterprise systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to understand complex business processes and translate requirements into comprehensive testing scenarios.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical teams, business stakeholders, and Field Operations.
• Ability to manage conflicting priorities and work effectively in a complex, fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• Passion for learning, quality, and continuous improvement.