Responsibilities

• Deliver the Risk team’s processes against agreed SLAs, and suggest ways to improve our processes, tools or product so we keep members happy and help the business scale.
• Carry out regular QA reviews of key business processes in line with the QA schedule, investigating risks and opportunities and reporting clearly on cause, impact and any action needed.
• Analyse and QA our credit portfolio to make sure we report accurately to the CRAs, making amendments and escalating discrepancies where needed.
• Respond to and resolve disputes raised through the CRAs within the required timeframes.
• Support incident management, picking up tasks from your line manager and the Risk Management team.
• Take part in cross-functional projects that change or develop key business processes.
• Build strong working relationships across the Risk team and the wider business, so issues and opportunities are dealt with quickly and the Risk team is seen as a helpful partner.
• Keep up to date with new initiatives and products in the industry.
• Cover for your line manager when needed, including attending internal and external meetings on their behalf.