Senior Quality Engineer

at  SharkNinja

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

ABOUT THE ROLE:

The Senior Quality Engineer defines, develops and implements the departments technical and scheduling objectives for all Ninja products globally from retail launch to end of life. You will relentlessly and successfully drive continuous high product quality and seek to deliver excellent customer experiences across our global business for SharkNinja.
You will work in in close partnership with our Global Engineering, Quality, Marketing, and Customer Excellence teams to ensure flawless execution. As the Senior Quality Engineer, you will continuously deliver flawless product launches from, production, to retail launch, to remanufacturing and end-of-life. SharkNinja moves at a very fast pace, so your ability to lead and inspire Engineering and Customer Excellence teams to deliver 5-star consumer experiences is critical. Your passion will show in both the product reliability and in the consumer experience.
You have the mindset that anything is possible and possess the willingness to do whatever it takes to win.
This is a hybrid based role in our Battersea, London office, 3 days a week.

HERE ARE SOME OF THE EXCITING THINGS YOU’LL GET TO DO:

• Consistently deliver 5-star products and an overall high-quality consumer experience by executing all new product releases (in an increasingly diverse and complex Global roadmap) across the globe.
• Lead and partner with cross functional peers as well as China engineering team to drive efficiencies in process and push for accountability.
• Critically analyse global customer feedback and engineering findings from multiple data streams and drive product improvements back into the market
• Consistently work with the New Product Development teams to ensure key findings are addressed in the next cycle of product development.
• Work hand in hand with the Customer Excellence (Call Center) teams to translate mechanical findings into consumer-facing solutions.
• Clearly articulate product solutions and challenges to a multi-disciplinary team at the executive level and translate these into highly impactful projects.
• Set priorities and keep momentum going on a mix of projects and project timelines
• Challenge assumptions and think innovatively to solve complex problems
• Hold cross-functional engagement sessions and encourage “new” thinking and ways to iteratively improve
• Provide training and mentorship to less experienced engineers and marketing-focused team members

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT