Senior Quality Partner at EACH

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Improvement, Risk Management, Critical Incident Investigation, Compliance Management, Data Analysis, Stakeholder Management, Governance Reporting, PDSA Methodology, Healthcare Standards, Clinical Practice Improvement, Training and Development, Audit Leadership

Industry

Individual and Family Services

Description

Job Description Full-time, ongoing position Based in Ringwood (on the lands of the Wurundjeri People), with hybrid working options Generous Not-for-Profit Salary Packaging benefits of up to $18,550 p.a. Are you passionate about driving continuous improvement and ensuring the highest standards of quality and safety in healthcare? We're seeking a dynamic and experienced Senior Quality Partner to play a pivotal role in enhancing our services and supporting a strong quality improvement culture across the organisation. Working closely with the Manager, Quality Improvement & Risk, you’ll lead the design, delivery, and evaluation of quality systems that support safe, effective, and person-centred services. This is a key leadership role where your work will directly influence service quality, customer safety, and continuous improvement. Key responsibilities: Champion Quality & Compliance - Lead the organisation’s quality and compliance agenda, ensuring all regulatory, contractual, and internal standards are consistently met, exceeded, and embedded across diverse program environments Lead Critical Incident Investigations - Provide leadership in the investigation of critical incidents, ensuring rigorous analysis, timely follow‑up, transparent communication, and implementation of effective corrective and preventative actions Strategic Program Partnership - Collaborate with Program leaders to design, implement, and evaluate quality improvement initiatives that elevate service delivery, strengthen outcomes, and build organisational capability Risk Identification & Mitigation - Support service-level risk management by identifying emerging risks, assessing impacts, and driving proactive mitigation strategies that reduce exposure and strengthen organisational resilience Customer Feedback Leadership - Oversee customer feedback and complaints processes, ensuring timely, professional responses and translating insights into targeted service improvements Data‑Driven Quality Insights - Demonstrate a proven track record of data analysis, including the ability to collect, interpret, and synthesise complex quality, risk, and safety data to identify trends, inform decision‑making, and drive measurable improvement Quality Training & Capability Building - Develop, deliver, and evaluate education and training programs that embed a culture of continuous improvement, compliance, and high‑quality service delivery Act as 2IC to the Quality Manager - Serve as the deputy to the Quality Improvement and Risk Manager, acting as a key organisational representative for regulators, auditors, accreditation bodies, and other external stakeholders Governance Reporting & Insights - Prepare and present high‑quality reports, insights, and recommendations to Governance Committees, the Board, and external bodies, ensuring transparency, accuracy, and strategic relevance About you You bring: Experience in community-based healthcare: At least 5 years of experience in the healthcare sector, with a strong background in quality improvement and risk management Educational qualifications: A higher degree in quality improvement or management (or progress towards one) is advantageous. Lead Auditor qualifications are highly desirable Expertise in healthcare standards: Strong knowledge of National Safety and Quality Healthcare Standards, Mental Health Standards, NDIS, Aged Care Quality Standards, and other relevant standards specific to community programs Expertise in Continuous Improvement Methodologies: Proven experience in using PDSA tool in improving clinical practice What’s in it for you At Each you’ll be supported to be your best. We provide: Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care Balance your way – Flexible work arrangements to help you juggle work and life commitments Competitive salary – Based on your experience, plus above-award conditions and generous leave options Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment More leave when you need it – Annual leave, personal leave, family & domestic violence leave, and the option to purchase extra leave Additional Information To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position. For more information or a confidential conversation, please contact Manju John, Quality Improvement and Risk Manager, at [email protected] Applications Close: Friday 5th June 2026 Applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today! Next Steps in the Hiring Process Learn more about next steps, check out our Hiring Process Guide. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Join our Talent Community and be the first to hear about new Each opportunities!

Responsibilities

Lead the organization's quality and compliance agenda while managing critical incident investigations and risk mitigation strategies. Collaborate with program leaders to design quality improvement initiatives and serve as the deputy to the Quality Improvement and Risk Manager.