Job Description

JOB SPECIFIC REQUIREMENTS:

• Minimum 8 years related experience in Quality, Food Safety and/or R&D. Experience with OTC/DS/NHP regulations is desired.

TRAVEL REQUIREMENTS:

Approximately 15% local travel may be required for key project needs

• Quality representative on Category Commercialization Teams, ensuring all Category projects meet design, food safety and quality policy requirements as defined by the I2M commercialization process. Identify and apply consistent best practices and ways of working; lead and drive a culture of quality improvement, consumer focus, learning and value across the supply chain. Project types may include Line Extensions, Growth & Innovation, Productivity, Quality Improvement, and Well-Being, etc.
• Lead the development of an End-to-End Brand Quality Strategy including Roadmaps for delivery. Develop and leverage cross functional connections to deploy and track execution of the strategy.
• Advocate and drive accountability for End-to-End Consumer Inspired Quality (CIQ). Partner with R&D, Supply Chain, and the CDN & US business teams to ensure consumer validated design, success criteria, execution, and continuous improvement. Partner to ensure completion of appropriate training needs.
• Work to continually improve performance against key quality measures by proactively identifying opportunities and recommending solutions to protect and delight our consumers. This would be accomplished through trending and analysis of key performance indicators (e.g., consumer/customer contacts, sensory, CPM, RFT-Make).
• Responsible for the day-to-day Brand responsibilities assigned including reviewing communications from Field Sales and Customer issues and then take appropriate actions to resolve. Ensure appropriate actions taken for Network Hold and Disposition within the brand category.
• Drive improvements in Quality Compliance, Consumer Complaints, and Quality Culture by partnering with Plant Quality Teams in meeting business agenda and objectives.
• Support Plant quality teams during 3rd Party inspections and audits, as required. Conduct routine assessments, and audits to ensure compliance against Global Quality Policies, and applicable Regulations.