Senior / Raffles Butler at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Service Orientation, Attention to Detail, Problem Solving, Judgment, Professionalism, Organization, Initiative, Security Awareness, Computer Skills, Local Market Knowledge, Multi-Cultural Understanding, Luxury Traveler Understanding

Industry

Hospitality

Description

Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state. Job Description The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants. An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas. Primary Responsibilities Executes Butler core tasks Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents. Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants. Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell. Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments. Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Deals with internal stakeholders Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities. Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience. Acts as a link for residents with all other areas of the hotel. Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate. Improves quality of product and services Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management. Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines. Qualifications Candidate Profile Diploma or Degree from School for Tourism and Hotel Management. Minimum 2 years’ relevant experience. Excellent communication skills in English and ability to speak other language and / or basic understanding of other languages an advantage. Possesses strong interpersonal skills. Ascertains and addresses guest/colleague needs. Focuses on service with an eye for detail and an approachable attitude. Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism. Prioritises and organises work assignments and delegates work effectively. Self-motivates and shows good initiative in a dynamic environment. Ensures security and confidentiality of guest and hotel information. Possesses good computer and property management system skills. Embraces and responds to change effectively. Creative and experiential focus. Possess good local market knowledge. Understands international luxury travelers and their needs. International level of quality and non-hotel experience a plus. Multi-cultural understanding. Additional Information Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Raffles Butler is responsible for creating personal connections with residents through attentive service and anticipating their needs. This includes managing check-in procedures, orchestrating special occasions, and ensuring seamless communication with various hotel departments.