Senior RAID Support Engineer at Advansys

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RAID Support, SQL, PL/SQL, Hive DB, Apache Spark, Python Automation, Data Pipelines, Troubleshooting, ETL Processes, Linux, Data Warehousing, Data Storage Solutions, Automated Reporting, Performance Metrics, Customer-Facing Support, IT Support Engineering

Industry

IT Services and IT Consulting

Description

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing. Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing. Job description: Provide technical support for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation. Monitor system performance and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs. Troubleshoot issues related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime. Work with the development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades. Perform root cause analysis for recurring issues and implement long-term solutions. Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems. Assist in the automation of common support tasks using Python scripting and SQL automation. Manage and troubleshoot issues with distributed data processing platforms like Apache Spark, ensuring data jobs are running as expected. Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams. Collaborate with cross-functional teams including Data Engineers, Analysts, and Developers to provide timely and effective support. Assist with deployments and system upgrades, ensuring minimal disruption to ongoing operations. Familiarity with big data technologies (e.g., Hadoop, Kafka, etc.). Experience with Linux Knowledge of data warehousing and data storage solutions. Experience in creating automated reports and performance metrics. Previous experience in customer-facing support roles or IT support engineering. - Hybrid Working Model - Social and Medical insurance - Flexible and Friendly working environment

Responsibilities

The role involves providing technical support for RAID-related systems, resolving issues across SQL, Hive DB, Spark jobs, and Python automation, while monitoring system performance and proactively identifying optimization areas. Responsibilities also include troubleshooting data systems, implementing fixes with development teams, performing root cause analysis, and supporting data integrations and ETL processes.