KEY PERFORMANCE AREAS INCLUDE:

• Receiving member and club based communications and responding effectively.
• Building on member relationships to better their fitness journey.
• Assisting with purposeful KPI driven tasks to improve overall company brand.
• Provide an exceptional front line service and experience to potential and new joining members.
• Responsible for effectively and efficiently controlling membership access to ensure a smooth new member journey from start to finish.
• Effectively lead a team to resolve issues and queries based on a daily duty flow.

EXPERIENCE AND COMPETENCIES REQUIRED

• The ability to work early mornings or late evenings for the opening and closing of the facility.
• Must be able to communicate in both English and Afrikaans
• Computer literacy skills in Excel, Word, and Outlook.
• Must have a vibrant and dynamic personality that reflect the Planet Fitness values that are aligned with our mission & Vision statement.
• Previous experience within a front desk or welcome desk position is required.
• Need to have own reliable transport.

• You will be responsible for leading and managing a team of receptionists towards achieving reception KPI’s and creating a fun dynamic environment to work in.
• Our senior receptionists are responsible for greeting members and delivering exceptional customer service.
• We offer individualized and personal customer service to our members to assist with resolving any account or club related queries.
• Senior receptionists are developed to attain the necessary skills to take on a Manager On Duty role.