YOUR CONTRIBUTION

This position is a member of the TAIHS multidisciplinary team. The Senior Receptionist/Allied Health Assistant is responsible for providing support to Allied Health Professionals to deliver health care services to TAIHS patients under the supervision of an Allied Health Professional.

• Greet and welcome patients/visitors presenting to the clinic
• Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce
• Ensure the provision of excellent communication and customer skills to patients and employees
• Assist patients with enquires and appointments when they arrive at the clinic in person
• Answer phones and incoming enquiries in a timely confidential fashion
• Book and confirm patient/transport appointments
• Undertake general administrative duties to support the effective operations of the clinic
• Ensure a friendly and courteous disposition with all communication
• Ensure all client documentation is scanned accurately and in a timely manner
• Ensure patient appointments including bookings, confirming, cancellation, rescheduling as required is actioned
• Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying
• Support patients attending appointments
• Assist visiting allied health providers such as optometrist, podiatrist, dietician and visiting medical specialists
• Coordinate client bookings and patient transport
• Stock, tidy and set up clinical rooms
• Support reports on patient attendance and service delivery