HEAD RECEPTIONIST - MARINE HOTEL, SUTTON

Are you passionate about delivering an exceptional customer experience? If so, we’ve the perfect role for you.
The Marine Hotel is currently recruiting for an experienced and highly motivated Head Receptionist to lead our Front Office team (Reception and Nights). Previous Hotel Reception experience is required for this role.

• To greet guests in a warm, friendly manner.
• To check in and out guests efficiently, following correct company procedures.
• Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests as required.
• To record reservations accurately, noting any special requests.
• To promote and sell the Hotel’s facilities including Schooner Bar & Lounge.
• To ensure billing is correctly and efficiently completed to the agreed standards.
• To deal with any guest complaints, queries and resolve to a satisfactory standard at first instance.
• To handle all departmental floats and safe deposits, maintaining high levels of security.
• Update and balance bars, telephones, restaurant and reception cash at the end of each shift and make lodgments
• To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling