Senior Receptionist

at  Mickleover Medical Centre

OVERVIEW

We are looking for an experienced General Practice Senior Receptionist to join our busy practice team. This is not a remote role and based in Practice. The ideal candidate will be the first point of contact for our patients and staff, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. In the absence of the Practice Team Leader, the Senior Receptionist will assist the reception team and clinicians. This role is considered a succession role to the Practice Team Leader of the future.
Due to the nature of the role and the cover required, the days required are Monday, Tuesday and Friday. These are non-negotiable.

SKILLS AND KNOWLEDGE ESSENTIAL

· Excellent communication skills (written and oral)
· Strong IT skills (generic)
· Clear, polite telephone manner
· Effective time management (Planning & Organising)
· Ability to work as a team member and autonomously
· Good interpersonal skills
· Problem solving & analytical skills
· Good coaching & development skills
· Ability to follow policy and procedure
· Flexibility of working hours
· SystmOne user skills
· Accurate, methodical and precise administration
· Good team worker
· Able to be flexible in task
· Resilience: Able to deal with conflict with patients and resolve them to great customer care standards

SKILLS AND KNOWLEDGE DESIRABLE

· Proven leadership and engagement skills

REQUIREMENTS:

· Previous systmone experience
· Ability to work in a fast paced environment; ability to multitask & prioritise effectively is a must!
· Ability to communicate effectively both verbally and in writing (specifically in English)
· Ability to lead
If you are a proactive individual who thrives in a dynamic setting and possesses the required skills, we encourage you to apply for this exciting opportunity as a Senior Receptionist.

• Greet and assist patients in a friendly and professional manner.
• Manage incoming phone calls, ensuring excellent phone etiquette at all times.
• Perform data entry tasks accurately and efficiently.
• Maintain an organised reception area, ensuring it is welcoming and presentable.
• Handle administrative and clerical duties, including filing, scheduling appointments, and managing correspondence.
• Support team members with various tasks and leadership in the absence of the Practice Team Leader.