SENIOR DENTAL RECEPTIONIST

Location: Suter Brook Dental, Suter Brook Village, Port Moody, BC
Job ID: 9370-SR-BC-0034
Employment Type: Full-Time, Permanent

POSITION OVERVIEW

We are currently seeking a highly organized and experienced Senior Dental Receptionist to join our administrative team. The ideal candidate will have a strong background in dental office administration and a demonstrated ability to deliver exceptional customer service in a fast-paced clinical environment.
This is an excellent opportunity for a dedicated professional seeking a long-term role within a collaborative and supportive dental practice.

QUALIFICATIONS AND REQUIREMENTS

• Minimum 2–3 years of experience in a dental administration or dental reception role (required)
• Completion of a Dental Administration Certificate or Program (preferred)
• Proficiency in dental practice management software (e.g., Tracker or similar systems)
• Exceptional verbal and written communication skills
• Strong organizational and multitasking abilities
• High level of professionalism, discretion, and attention to detail
• Demonstrated commitment to providing a high standard of patient care and service

• Greet and assist patients with professionalism and courtesy, ensuring a welcoming front-office experience
• Manage daily appointment scheduling and calendar coordination for dental practitioners
• Process patient check-ins/check-outs, insurance claims, billing, and payments accurately
• Maintain and update patient records using dental practice management software
• Ensure smooth coordination between the front office and clinical team to optimize workflow and patient care
• Respond promptly and effectively to patient inquiries in person, by phone, and via email
• Uphold confidentiality and security of patient information in compliance with privacy regulations
• Assist with administrative tasks as required to support the overall efficiency of the practice