Senior Recognition Operations Manager

at  Cambridge University Press Assessment

ARE YOU READY TO LEAD GLOBAL RECOGNITION PROJECTS AND DRIVE OPERATIONAL EXCELLENCE? JOIN US AS A SENIOR RECOGNITION OPERATIONS MANAGER!

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We’re seeking a dynamic, results oriented Senior Recognition Operations Manager to join our Cambridge-based team. This pivotal role is at the heart of our global recognition initiatives, ensuring that our qualifications maintain their market-leading position. You’ll be instrumental in delivering and optimising recognition projects, systems, and processes, enabling business growth and exceptional customer experiences.

ABOUT YOU

We are looking for a candidate with a deep understanding of operational processes and a proven track record in operations management. You should have experience driving and embedding operational change, implementing process improvements, and managing data analysis.
Knowledge of the UK and International educational sector, industry-specific regulations, and the ability to work effectively under pressure are essential.
Excellent communication, negotiation, and problem-solving skills are a must. You should be a collaborative team player with a continuous improvement mindset and the ability to lead with authenticity and motivation.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities

You will lead the planning, implementation, and evaluation of global recognition projects across multiple product lines. Your responsibilities will include creating an evolving operational structure, driving operational excellence, and delivering first-class services to Recognising Organisations (ROs) and customers.
You will work closely with various teams, including Commercial, Marketing, and IT, to ensure the successful delivery of projects that meet time, cost, and quality requirements. Additionally, you will manage data analytics and reporting, support budget management, and coordinate with consultants and agencies to achieve our objectives