We’re delighted to announce we’re looking fora Senior Regional 1st Line Support Analyst to support, manage and inspire our fantastic 1st Line team to continue to deliver a first class service to our colleagues.
Apart from having the technical knowledge required to lead the team who’ll look to you for assistance, you’ll also need to be able to take a ‘big picture’ approach, learning from helpdesk tickets received and taking a proactive approach to put measures in place to reduce the likelihood of issues reoccurring.
Not only this, but you’ll work to continue to embed an ‘always learning’ culture within the team, encouraging the team to remain always curious and continuously look to upskill themselves in order to continue to grow professionally and provide the best service possible.
If you’re looking for a fantastic opportunity to make a difference in how we operate, we’d love to hear from you.
You’ll be working from our Yeovil office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk

Please refer the Job description for details