BRING MORE TO LIFE.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.
Learn about the Danaher Business System which makes everything possible.
The Sr. Regional Field Service Manager-NW Region is responsible for over $13M in revenue and leading a diverse team of ~10-12 field service engineers focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Customer Relations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactics, and foster creativity and innovation directed towards improving Molecular Devices’ service team’s execution, engagement, and core growth.
This position reports to the Vice President, Global Service, is part of the Global Service team and will be fully REMOTE.
This position will manage a team of field associates covering the following states: N CA, NV, OR, WA, ID, MT, WY, ND, SD, NE, MN, IA, WI, IL, IN, MI, OH.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• Bachelor’s Degree in Engineering, Science, or related field, OR Associates degree or other technical/trade certification, combined with 5+ years of service industry experience.
• 5+ years of experience leading a team in the life science or diagnostics industry for an organization with a sales and service portfolio.
• Demonstrated experience and proven track record to directly manage a team of associates. Field-based/customer-focused/service-oriented teams highly preferred.
• Demonstrated ability in being adept to change management
• Experience with Microsoft applications, Salesforce.com, Power BI, ServiceMax, Oracle or equivalent.

TRAVEL, MOTOR VEHICLE RECORD & PHYSICAL/ENVIRONMENT REQUIREMENTS:

• This position requires up to 40% flying and/or driving travel, which includes overnight stays, and some with short notice for escalations. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

IT WOULD BE A PLUS IF YOU ALSO POSSESS PREVIOUS EXPERIENCE IN:

• Danaher Business Systems and Tools including continuous improvement.
• Forecasting service revenue performance and leading a team to achieve that forecast.
• Time management and productivity efficiency with service call management and handling.
  Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
  At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
  The annual salary range for this role is $130,000.00 - $150,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
  This job is also eligible for bonus/incentive pay.
  We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
  Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.

• Work collaboratively with regional sales and applications manager counterparts to support sales opportunities/growth and maintain customer satisfaction.
• Manage and prioritize customer escalations, driving to resolution with a sense of urgency.
• Analyze and evaluate service metrics, key performance indicators and trends to make informed, data-driven decisions that enhance service quality, operational efficiency, cost-savings and drive high customer satisfaction.
• Conduct business reviews, obtain voice of customer and establish relationships with key customers to drive customer retention and market expansion.
• Achieve monthly, quarterly, annual service revenue goals including strategic product mix service goals for the assigned territory.
• Travel with Field Service teams, providing individual coaching and professional development to each member of the team as well as conducting performance evaluations and development plan reviews for each team member while concurrently driving associate engagement.
• Review quotes containing service offerings to ensure adequate profit margin, ensuring all costs are accounted for and reflect the value provided.