We’re Nichols plc - the home of Vimto, and there is no other business quite like ours!
We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.
At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.
We’re well known for our famous purple drink it’s true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.

• Managing the daily performance of the field based Regional Service Technician team driving performance to achieve agreed customer service levels and ensuring all technical support administration & equipment activities are completed to the required standard.
• Demonstrating effective and empathetic leadership with the ability to engage, motivate, and develop others in accordance with OOH leadership culture, company values and wellbeing & talent strategies.
• Ensuring compliance to all legal, people, workplace & facilities management, technical, marketing and financial policies & practices and the OOH governance framework within region.
• Managing the utilisation of the Regional Service Technician Team working in collaboration with the Operations Team Leader to schedule planned and reactive maintenance activities in accordance with the customer segmentation categorisation and agreed customer service levels.
• Overseeing the equipment & parts asset management lifecycle processes at regional hub/depots – goods receipt of new equipment, equipment returns, viability review, stock holding levels, stock takes, forecasting, ordering, adjustments, responsible waste disposal, and identification of asset write-offs.
• Supporting the development & maintenance of regional standard operating procedures, document control processes and standardised training processes and documentation in collaboration with the Operations Team Leader to ensure content & processes are current, consistent & reflect safety, quality & legal standards.
• Reviewing progress of direct team members’ development, ensures compliance to all mandatory training requirements, and actively manages own development & learning opportunities
• Responsible for completing 2nd line reactive maintenance technical services activities via telephone or on customer premises.
• Conducting customer surveys at customer premises, identify appropriate technical solution, logs RAG status and informs commercial team of output.
• Reviewing DPE Equipment requirements and process customer equipment allocation * * Installation of new equipment at customer premises in accordance with DPE install request.
• Responding professionally to customer complaints, resolving where able to do so or escalating for further investigation where required.
• Identifying potential sales opportunities and customer solutions when visiting customer premises.