QUALIFICATIONS AND SKILLS:

• Diploma or Degree in a relevant field (e.g., Business Administration, Hospitality, Event Management) or equivalent experience.
• Proven experience in registration management or customer service roles, preferably in a similar industry.
• Strong attention to detail and ability to accurately handle and record large volumes of data.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients/customers.
• Proficiency in using registration software/systems and databases.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Problem-solving and critical-thinking abilities, with a proactive approach to resolving issues.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Exceptional customer service skills, with a focus on providing a positive experience for clients/customers.
• Flexibility and adaptability to work in a fast-paced and dynamic environment

RESPONSIBILITIES:

• Manage the registration process, including registration forms, data entry, and database management.
• Interact with clients/customers to provide information, answer inquiries, and assist with registration-related matters.
• Maintain accurate and up-to-date registration records in compliance with organizational standards and policies.
• Collaborate with internal teams to coordinate registration logistics and ensure seamless event/program execution.
• Handle payment processing and manage registration fees, refunds, and financial records.
• Prepare and distribute registration-related communications, such as confirmation emails, reminders, and instructions.
• Troubleshoot and resolve registration issues, including technical problems and customer concerns.
• Provide on-site registration support during events/programs, including attendee check-in and providing assistance as needed.
• Monitor registration trends and analyze data to identify areas for improvement and implement strategies to enhance the registration process.
• Stay updated on industry trends, regulations, and best practices related to registration and customer service.