POSITION SUMMARY:

The responsibility of the Senior Registration Manager is to manage and supervise the day to day operations of the registration process on specified projects and for administering project budgets on Registration-only projects within parameters specified by the client. This individual leads the registration group and is the main point of contact for attendees, clients, hotels and resulting accommodations, and internal team managers. In addition, the Senior Registration Manager leads the registration group on-site, ensuring that all facets of registration run flawlessly.
This position requires individuals who can work both independently and as part of a management team in making decisions important to the success of the client’s events. This position also requires the ability to communicate expertly with many team members internally while determining how best to ensure that the client’s event is successfully produced. This individual works very closely with client and oversees the complete Registration process of programs to ensure flawless delivery and service. This position requires experience of at least 4-6 years in a Registration role and is at the discretion of the Director of Registration Services and the Officers of the company.
Requirements:

EDUCATION AND EXPERIENCE:

Required:
1. Bachelor’s Degree
2. Experience with database systems
3. Microsoft Office Suite Knowledge (Word, Excel, PowerPoint, etc.)
4. Minimum 4 – 6 years of Registration event/program management experience
Preferred:
1. Minimum 2 – 3 years of customer service experience
2. Knowledge of hospitality operations
3. Knowledge of mobile apps and /or event registration systems
4. Knowledge of Registration process for corporate events

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned.
1. Main client contact to represent all registration needs
2. Works directly with Account Directors as needed to help lead and support overall team (depending on R&Rs) including onsite staffing
3. Manages all call center and registration staff per project
4. Works on mid-size - large events (approximately 500-5,000+ attendees)
5. Planning, developing, and executing registration program operations
6. Manage pre-program and on-site registration process
7. Manage program budget and overall program management for Registration Only projects 8. Manage data management for specific role and responsibility within a team dynamic (depending on size of event) as needed
9. Manage and support all customer service efforts (phone/email communication)
10. Oversee hours against budget
11. Responsible for all program reporting, ensuring the integrity and accuracy of data
12. Assign registration team roles and responsibilities and oversee registration team assignments
13. Creating reports in primarily Microsoft Office
14. Manage vendor relationships- lead retrieval, mobile apps
15. Approve and oversee all registration collateral onsite
16. Constantly evaluate process and progress of assigned programs and recommend staffing and/or timeline adjustments
17. Train all on-site registration desk staff on database and registration procedures 18. Manage registration desk staff onsite
19. Participate in site inspections (as needed)
20. Participate in any aspect of on-site program production that may be requested 21. Act as liaison between project team regarding all registration facets of a program 22. Support development of registration websites, forms and materials in conjunction with Operations, Air and Web Development/Platform
23. Ensure that all communication received from client is effectively disseminated to the project team as well as attendees
24. Primary contact with hotel CSM and/or Rooms Manager, and outside vendors (for air and registration specific needs and out-sourced air and registration services)
25. Manage room block/establish initial hotel contact
26. Coordinate with the Office Manager for program phone number assignments and programming 27. Responsible for database customization and integrity of data
28. Coordinate with IS department to create program specific e-mail
29. Manage internal weekly registration meetings
30. Report on program registration status at weekly registration meetings
31. Assist in the coordination and monitoring of mailings
32. Coordinate in conjunction with the IS Department any on-site equipment needs; perform on-site IS function as needed
33. Responsible for final rooms and registration billing reconciliation
34. Train internal team for any custom process for specific program (i.e.; Passkey, 3rd party registration system, etc.)
35. Support Registration Trainer for any specialized training with registration area or 3rd party registration system
Required Travel: This job requires approximately 10% - 30% travel.