POSITION SUMMARY:

The Sr. Relationship Analyst Coordinator is responsible of providing effective guidance to a team of 3 -10 Relationship Analysts. The Sr. Relationship Analyst Coordinator acts as the point of contact for the entire team and works directly with the Regional Director for a specific area/region. In addition, the Sr. Relationship Analyst Coordinator is responsible to perform client service tasks in a well-organized and timely manner, having a complete understanding of bankers and the clients’ needs. Operates independently in providing day-to-day client service. The Sr. Relationship Analyst Coordinator plays a key role in client’s retention and responds to more complex questions or requests, demonstrating initiative in researching, analyzing and problem solving, while exercising judgment regarding proper handling of customer request. The individual possesses strong organizational and communication skills, strong knowledge of the banking industry, and demonstrated experience in servicing high-net worth clients, specifically for LATAM.
The Sr. Relationship Analyst Coordinator reports to the Client Services Director.

EDUCATION:

Bachelor’s degree required or equivalent experience

BUSINESS EXPERIENCE:

6 - 8 years of relevant experience or demonstrated required level of proficiency

SPECIALIZED AND/OR TECHNICAL KNOWLEDGE:

• Strong knowledge of the Private Banking industry.
• Demonstrated experience in servicing high-net worth clients, specifically for LATAM.
• Excellent interpersonal and leadership skills.
• Microsoft Office, T-24, 360.
• Organizational and time management skills.
• Excellent customer service skills.
• Strong judgment and ability to use discretion and make decision within guidelines
• Multitask & flexible.
• Independent problem solving skill.
• Written & oral communication skills.
• Influential skills.
• Proactive, with an ability to suggest improvements.
• Knowledgeable of DocuSign and Appian.

LANGUAGES:

English, and Spanish. Portuguese is required only if servicing clients from Brazil.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Miami, FL, Miami
Other Locations: Florida-Miami
Organization: Banco Santander International
Salary: $93,750 - $160,000/yea