RELATIONSHIP BANKER SENIOR

The Relationship Banker Senior is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position’s work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center location based on staffing needs.

CUSTOMER EXPERIENCE MANAGEMENT:

• Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
• Lead and oversee banking center activities in the absence of Banking Manager. Consistently assess needs and add value to customers and prospects.
• Educate and fulfill customer requests, routine and complex.
• Resolve customer complaints.
• Maintain and add value to deepen existing relationships.
• Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
• Must successfully complete Comerica Platform Training Program.
• Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
• Perform routine Teller transactions as needed.
• Maintain customer confidence and protects bank operations by keeping information confidential.

POSITION QUALIFICATIONS:

• Associate Degree from an Accredited College OR 60 college credits OR High School Diploma/GED AND 3 years of customer service experience
• 2 Years of Customer Service experience
• 2 Years of Personal/Relationship Banker experience
• 2 Years of experience in Consumer/Business Sales Development
• 2 Years of experience utilizing Microsoft Office Products including Word, Excel, and PowerPoint
  WORK BEST CATEGORY:Category A - 100% in the office
  HOURS:8:30 am to 5:30 pm Monday – Friday; 8:30 am to 12:30 pm Saturday; Working hours will be scheduled during the timeframe listed.
  SALARY:To Be Determined Based on Individual Experience