Senior Relationship Liaison at M&T Bank

Annapolis, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

41.45

Posted On

05 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Accounting, Credit Policy Interpretation, Portfolio Management, Risk Mitigation, Customer Service, Financial Statement Analysis, Loan Documentation, Due Diligence, Microsoft Word, Microsoft Excel, Regulatory Compliance, Stakeholder Management

Industry

Financial Services

Description

THIS ROLE IS IN OFFICE 4 days PER WEEK. CANDIDATE MUST WORK IN THE TIMONIUM, MD OFFICE. Overview: Part of a team of professionals assigned to portfolio and risk management, service and sales support activities associated with the Business Banking Sales Division. Provides exemplary customer service by maintaining an active role in all areas of business development support. Supports complex portfolio needs as well as supports department goals for both growth and asset quality under the direction of the Business Banking Operations Manager. Primary Responsibilities: Develops and maintains specialized knowledge of loan accounting systems, internal policies, procedures, and systems/applications, applicable regulatory guidelines, and ensures any issues are addressed and provided resolution. Knowledge and interpretation of M&T Credit Policy, business financial documents, business banking loans, and additional legal documentation associated with maintaining satisfactory asset management. Manages the communication between credit underwriting, external attorneys, internal legal, document preparation departments, and others as may be needed to meet loan closing deadlines and resolve relevant issues. Partners with designated team and other internal and external stakeholders to address discrepancies/issues found during due diligence, loan documentation, loan closing and review processes. Escalates issues as appropriate. Coordinates with members of the sales team/leadership to process exception requests, and deviations from day-to-day business processes. Lead regular one-on-one meetings with Relationship Manager(s) that he/she supports as well as attends cross-business line cluster meetings to prioritize ongoing activities regarding portfolio management as well as new loan requests. Part of the client facing team supporting transaction requests, documentation collection, fraud support, error resolution, resolving escalations, and ad hoc needs. Research client and bank issue and escalation and propose solutions and potential trade-offs for resolution. Outline risks and propose mitigants. Monitor and manage the outstanding assets in the portfolio, such as, but not limited to, maturing loans, exception pricing, annual reviews, and covenant compliance. Act as a first line of defense with the relationship team to help identify and mitigates risks. May perform other duties as assigned such as, but not limited to, participating in the training, and mentoring of new team members, identifying areas of opportunity for improvements, participating on projects related to process efficiency. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities: The incumbent is responsible for performing all follow-up and backup work required to support business development representatives or mortgage administrator with day to day customer service. This allows business development representatives or mortgage administrators to focus on generating sales and not the administrative responsibilities. The incumbent must possess the ability to initiate independent action, using skill and judgement in identifying and resolving problems and anticipating customer needs. Supervisory/ Managerial Responsibilities: None Education and Experience Required: Bachelor’s degree and a minimum of 4 years’ service experience or in lieu of a degree a combined minimum of 8 years higher education and/or work experience, including a minimum of 4 years’ service experience 3 years retail/commercial/corporate credit loan processing experience Proficient personal computer skills, including Microsoft Word and Excel Education and Experience Preferred: Knowledge of bank policies, procedures, and banking regulations are required. Knowledge of courthouse and state filings Knowledge of financial statements and loan documentation Ability to work as a team member Excellent customer service skills with the ability to use tact and diplomacy Sales ability Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Annapolis, Maryland, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice

Responsibilities

The role provides support for business banking sales through portfolio and risk management, loan processing, and customer service. It involves coordinating between credit underwriting, legal teams, and relationship managers to ensure loan closing deadlines and regulatory standards are met.