Senior Relationship Manager, Business Banking at KCB Group

, , Rwanda -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Origination, Portfolio Growth, Leadership, Sales Strategy, Customer Experience, Partnership Building, Product Development, Risk Management, Cross-Functional Collaboration, Performance Reporting, Team Supervision, Business Development, Client Relationship Management, Market Insights, Regulatory Compliance, Coaching

Industry

Banking

Description

Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite. Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness. Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture. Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed. Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES). Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions. Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients. Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio. Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments for efficient loan processing and seamless customer experiences. Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement. Academic & Professional Qualification Bachelor's Degree - Business related Professional Qualification - AA Master's degree - AA Experience Total Minimum No of Years’ Experience Required - 5 years in sales and relationship management, Credit origination, General Banking, Team supervision and Business Development

Responsibilities

The Senior Relationship Manager will identify and originate Tier 1 SME lending opportunities while overseeing portfolio growth and profitability. They will also lead and mentor a team of SME Relationship Managers to ensure high performance and effective sales strategy execution.