Senior Relationship Manager, Greater China at Intercontinental Exchange Holdings, Inc.

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Account Management, Strategic Planning, Revenue Growth, Client Retention, Cross-selling, Upselling, Contract Negotiation, Stakeholder Management, Financial Services, Market Dynamics, Communication, Presentation Skills, Problem-solving, Mandarin, Cantonese

Industry

Financial Services

Description

Job Description Job Purpose The Senior Relationship Manager will be responsible for managing and growing a portfolio of strategic clients across the Greater China region. This role focuses on deepening client relationships, driving revenue growth, and acting as a trusted advisor, while working closely with internal stakeholders across APAC to deliver high‑quality solutions and service. Responsibilities Manage and develop long‑term relationships with key clients across Greater China, serving as the primary point of contact Responsible for managing all revenue streams across ICE Data Services’ full suite of products and services. Build trusted relationships at all levels of client organizations, including senior leadership and C‑suite executives. Drive client retention, cross‑sell, and upsell opportunities through a deep understanding of client needs and regional market dynamics Partner with clients to align on strategic priorities, lead account planning, and manage complex contract renewals and negotiations. Proactively identify and manage risks, escalations, and client concerns to ensure high levels of satisfaction Collaborate closely with Sales, Business Development and regional stakeholders to close new business and ensure seamless client onboarding and service delivery Track account performance, revenue trends, and pipeline activity to support growth and forecasting. Knowledge and Experience Bachelor’s degree in Business, Finance, Economics, or a related discipline 7+ years of experience in relationship management, account management, or client‑facing roles, preferably within financial services or a related industry Proven experience managing complex, high‑value client relationships within the Greater China market Strong commercial acumen with a demonstrated track record in revenue growth and client retention Excellent communication, presentation, and stakeholder management skills Ability to operate independently while effectively navigating a matrixed, regional organization Fluency in English and Mandarin is required Cantonese proficiency is strongly preferred Client‑centric mindset with strong relationship‑building capabilities Strategic thinking combined with strong execution skills High level of professionalism, integrity, and accountability Strong problem‑solving skills and comfort handling complex or sensitive client issues Ability to thrive in a fast‑paced regional environment

Responsibilities

The Senior Relationship Manager will manage and grow a portfolio of strategic clients across the Greater China region. They are responsible for driving revenue, managing contract renewals, and acting as a trusted advisor to C-suite executives.