Senior Relationship Manager

at  HSBC

Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As our Senior Relationship Manager you’ll be the go-to advisor for acquiring, retaining and growing ISB Commercial Banking customer relationships. The Senior Relationship Manager reports to the Co-Head of the Eastern Region with coverage of multi-national subsidiaries based all across Florida. To thrive in this job, you’ll need a proven understanding of commercial lending and risk assessment. You should also be familiar with a CRM tool and the technical and personal details it takes to manage many stakeholders through a complex international decision-making process.

As our Senior Relationship Manager, you will:

• Develop effective strategies to manage customer relationships
• Anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment.
• Work to build existing and win new long-term customer relationships.
• Maintenance of customer and deal pipeline information on relevant systems as well as monitoring relationship performance regularly to ensure that the return is commensurate with the type of customer and both CMB’s and the customer’s risk appetite

For this role, HSBC targets a pay range between $175,000.00 and $233,600.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements

You´ll likely have the following qualifications to succeed in this role:

• Strong credit assessment and analysis skills, particularly with regard to more complex and structured facilities, with prior credit experience required.
• Minimum of 8 years of experience in managing commercial relationships, preferably with international needs
• Minimum of 12 years of banking experience
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
• Build existing and win new long-term customer relationships
• Collaborate with product partners to identify and match customer needs with relevant expertise; notably with Global Trade & Receivables Finance, Global Payments Services, Global Banking & Markets, Global Private Banking and Global Asset Management
• High level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations to both internal and external stakeholders
• Fluency in Spanish preferred, but not required depending on experience

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

• Strong credit assessment and analysis skills, particularly with regard to more complex and structured facilities, with prior credit experience required.
• Minimum of 8 years of experience in managing commercial relationships, preferably with international needs
• Minimum of 12 years of banking experience
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
• Build existing and win new long-term customer relationships
• Collaborate with product partners to identify and match customer needs with relevant expertise; notably with Global Trade & Receivables Finance, Global Payments Services, Global Banking & Markets, Global Private Banking and Global Asset Management
• High level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations to both internal and external stakeholders
• Fluency in Spanish preferred, but not required depending on experienc