Senior Relationship Manager - Mashreq Gold.RBU- Dubai Internet City - MG.41 at Mashreq Careers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Financial Markets Knowledge, Sales, Cross-selling, Up-selling, Networking, Communication, Negotiation, Investment Vehicles, Market Analysis, Customer Service, Portfolio Management, AML Compliance, Financial Planning, CISI Certification

Industry

Banking

Description

JOB PURPOSE * To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect. * Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients. * Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts. * Ensure clients are aware of all financial services offered by the bank * Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers. Dimensions Operating Budget Number of Staff Capital Exp. Budget Other Key Result Areas * Optimize the potential value of the client base through the delivery of MG Products and Services * Communicate with HNW client and identify their financial needs * Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services * Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities * Acquire New to Bank HNW clients. * Maintain a superior customer service experience for clients including pre empting issues and proactive servicing. * Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales. * Enhance market profile and awareness * Minimize customer attrition * Maintain proactive client contact. Operating Environment, Framework and Boundaries, Working Relationships * Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services * Co-ordinate activities with other departments in order to maximize conversions from referral process * Ensure client expectations are constantly met PROBLEM SOLVING * Ability to understand customer’s financial needs on a one on one basis * Intricate understanding of products pertaining to HNW customers – both internal and external (competitors) * Advanced Market knowledge of various investment vehicles / markets / economics * Accurate projection of sales numbers * Proactive action on customer feedback and needs * Timely escalation of service issues DECISION MAKING AUTHORITY & RESPONSIBILITY * Pricing discretion for effective relationship Management * Strong responsibility for Ethical selling to customers with complete disclosure about products and services KNOWLEDGE, SKILLS AND EXPERIENCE * Skills / Experience : * University Graduate * Strong selling & financial markets knowledge * Strong interpersonal skills and cultural sensitivity * Relationship Management Networking skills * Extrovert/Amiable personality * Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE * Excellent communication and negotiation skills * CISI certified – level 1

Responsibilities

The Senior Relationship Manager is responsible for managing a portfolio of HNW clients by providing personalized financial services and cross-selling bank products. They must achieve revenue and sales targets while maintaining proactive client contact and ensuring high-quality customer service.