Senior Relationship Manager at Royal Bank of Canada (RBC)

Victoria, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 27

Salary

120000.0

Posted On

30 Oct, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

Key responsibilities:

Build team capability. Recruit, onboard, coach and develop credit administrators and senior credit administrators. Set clear expectations, manage performance and support proficiency and career development.
Lead reliable service delivery. Plan workload, capacity and coverage; set and monitor service standards; and address performance gaps to meet lending volumes and service commitments.
Oversee quality and resolve issues. Ensure effective controls over loan documentation, security registration, funding conditions, payouts and discharges. Resolve complex situations with Credit Risk and personal and business banking lenders, and escalate material risks to the Senior Manager.
Lead improvement and change. Keep procedures and workflows current, improve efficiency and consistency, and guide the team through projects and approved changes. Coordinate training for credit administrators and lending teams.

What to bring

With a people-first mindset, you build capability through clear expectations, practical coaching and regular feedback. You build relationships through collaboration, clear communication and reliable follow-through. You build solutions by applying sound judgment to complex issues, strengthening processes and helping people adapt to change. You balance service expectations with accuracy and effective risk controls. You will also bring an active commitment to Kindred’s shared values and purpose.

Plus you bring your qualifications and experience

Post-secondary education in a related field.
Four to five years of experience in financial services, preferably with lending expertise across retail and business credit.
People leadership experience and demonstrated ability to coach, train and mentor others.
Technical knowledge relevant to credit administration, including loan documentation, security registration, funding, payouts and discharges.
Proven aptitude for process improvement and change leadership.

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and care for your overall wellness. For many roles, we offer flexible and remote options that we can discuss with you. Your total rewards package includes competitive compensation, wellness benefits and preferred employee rates on financial products and services.

Our comprehensive total rewards package includes:

Starting salary: $80,000-$95,000
Performance-based target incentive opportunity at 8%
Employer-paid group benefits with no waiting period
Group Savings Plan with employer matching at 5%
4 weeks vacation to start and generous paid time off
Career growth opportunities, training and development support
Comprehensive staff benefits on financial products and services

Responsibilities

Key responsibilities:

Build team capability. Recruit, onboard, coach and develop credit administrators and senior credit administrators. Set clear expectations, manage performance and support proficiency and career development.
Lead reliable service delivery. Plan workload, capacity and coverage; set and monitor service standards; and address performance gaps to meet lending volumes and service commitments.
Oversee quality and resolve issues. Ensure effective controls over loan documentation, security registration, funding conditions, payouts and discharges. Resolve complex situations with Credit Risk and personal and business banking lenders, and escalate material risks to the Senior Manager.
Lead improvement and change. Keep procedures and workflows current, improve efficiency and consistency, and guide the team through projects and approved changes. Coordinate training for credit administrators and lending teams.

What to bring

Plus you bring your qualifications and experience

Post-secondary education in a related field.
Four to five years of experience in financial services, preferably with lending expertise across retail and business credit.
People leadership experience and demonstrated ability to coach, train and mentor others.
Technical knowledge relevant to credit administration, including loan documentation, security registration, funding, payouts and discharges.
Proven aptitude for process improvement and change leadership.

Why Kindred

Our comprehensive total rewards package includes:

Starting salary: $80,000-$95,000
Performance-based target incentive opportunity at 8%
Employer-paid group benefits with no waiting period
Group Savings Plan with employer matching at 5%
4 weeks vacation to start and generous paid time off
Career growth opportunities, training and development support
Comprehensive staff benefits on financial products and services