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Senior Relationship Officer - CC_Balance Builder at Mashreq Careers
, , United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Lead Conversion, Customer Relationship Management, MIS Reporting, Lead Analysis, Customer Issue Resolution, Record Maintenance, Follow-up Management

Industry

Banking

Description
* Analysis of leads received Select.  * Conversion of leads into “Sale” * Updating all the systems as per the call with the customer. * Processing of the request or offer given to the customer. * Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.  * Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.  * Maintaining all records of the approval, requests and reports handled. * Compilation of daily and monthly reports and MIS for the team.
Responsibilities
The role focuses on analyzing and converting leads into sales while processing customer requests and offers. It also involves managing customer issues, maintaining records, and compiling daily and monthly MIS reports.