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Senior Relationship Officer. PL Retention.COE Egypt - Direct Banking Center at Mashreq Careers
, , Egypt -
Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sales, Customer Focus, Analytical Skills, Presentation Skills, Team Player, Marketing Background, Adaptability, Creativity

Industry

Banking

Description
Job Purpose: To achieve monthly targets assigned. To ensure that all Retention activities are directed at meeting assigned targets. To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved. To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. To drive cross sell effort. Key Result Areas: Analysis of leads received. Conversion of leads into Retain Updating all the systems as per the call with the customer. Processing of the request or offer given to the customer. Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request. Handling of all customer issues and resolving the same at the earliest and highlight them to TL. Maintaining all records of approval, requests and reports handled. Compilation of daily and monthly reports and MIS for the team. Knowledge, Skills and Experience: University Graduate. 1-2 years’ experience in similar work environment. Preferably has a practical marketing background. Have strong Sales and customer focus and ability to think creatively and work under pressure. Excellent presentation skills. Good team player with driven attitude. Business sensitive. Have analytical and computer skills. Adaptable and versatile.
Responsibilities
The Senior Relationship Officer is responsible for achieving monthly retention targets and implementing retention strategies. They will analyze leads, convert them into retained customers, and handle customer issues promptly.