Senior Remediation Partner at Southern Cross Healthcare

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Legal Analysis, Investigation, Risk-based Advice, Data Analysis, Stakeholder Engagement, Problem Solving, Judgment, Regulatory Compliance, Remediation Strategy, Root Cause Analysis, Legal Counsel, Governance, Reporting, Autonomy, Communication

Industry

Insurance

Description

About us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes. About the role We’re looking for a Senior Legal Counsel to join Southern Cross as Senior Remediation Partner to help advise on complex issues and lead investigations into matters of potential customer harm, working with data analysts and business teams to understand issues and determine what remediation may be required. Why join us Remediation is an increasingly important capability in regulated organisations. When potential customer harm is identified, organisations need experienced professionals who can investigate issues methodically, assess the impact, and determine the right remediation response. At Southern Cross, you’ll work on complex and meaningful matters that require careful investigation, legal analysis, strong judgment, and a practical approach to solving problems. You’ll partner with teams across the organisation to understand issues, assess customer impact, and ensure remediation is delivered in a fair and transparent way. You’ll also work alongside a small team of remediation specialists and data analysts, combining legal analysis, data insights, and business context to resolve issues and prevent them from happening again. About the opportunity As a Senior Remediation Partner, you’ll provide timely, pragmatic and riskbased advice to support the design, delivery and execution of remediation activity arising from regulatory, conduct or operational issues. Working closely with data analysts and business subject matter experts, you’ll analyse evidence, identify root causes, and determine whether remediation activity is required. Some matters may involve large remediation programmes affecting many members, while others may involve smaller targeted investigations or case-based assessments. You’ll partner closely with business leaders, data analysts, Legal, Regulatory Affairs and Line 1 teams to ensure remediation approaches are legally sound, well governed and focused on fair outcomes for customers. This role requires someone who is comfortable navigating complexity, working autonomously, and bringing structure and clarity to issues that cut across multiple teams. You’ll be trusted to operate with a high degree of autonomy, bring structure and clarity to complex issues, and provide confidence to senior leaders, committees and regulators through transparent reporting and disciplined execution. What you’ll do Investigate incidents or issues that may have resulted in customer harm Work alongside data analytics teams and business SMEs to analyse evidence and understand root causes Assess the nature and scale of potential customer harm and its impact on members Develop and recommend remediation approaches aligned with regulatory expectations Provide legal and strategic advice to senior stakeholders about remediation investigations Clearly communicate investigation findings, risks, and remediation options to stakeholders Act as the primary point of contact for assigned remediation matters, providing clear updates and escalation where required Provide reporting and insights to governance forums and senior stakeholders Partner with teams across the organisation to ensure remediation actions are implemented and closed effectively Instruct external legal counsel where required What you’ll bring An LLB or equivalent, with a current New Zealand practising certificate. At least 8 years’ PQE Experience working in financial services, insurance, banking or another regulated environment A solid understanding of the New Zealand financial services regulatory environment and regulator expectations Experience contributing to investigations, remediation programmes, regulatory response, or customer harm assessments Strong analytical and problem-solving capability, with the ability to navigate complex issues The ability to translate complex legal or technical matters into clear, practical advice Strong stakeholder engagement skills and the confidence to work across multiple teams A methodical, structured approach when dealing with sensitive or complex matters Who we are Ngākau nui. Āhurutanga. Tikanga. Join a proud diverse team, that’s always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us. We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance, and our employees are encouraged to — and rewarded for — living well. Southern Cross employee benefits include: Five days of wellbeing leave per year Health insurance for you and your immediate whānau Life insurance cover and discounts on pet and travel insurance Extra parental leave benefits and financial wellbeing support Participate in our workplace wellbeing programme We are proud to be Rainbow Tick accredited, and we facilitate an active employee-led Diversity, Equity and Inclusion Forum which supports many diverse groups including our Māori network, Pasifika Collective, Neurodiversity and Whānau Support networks. If you share our commitment and passion, we'd love to hear from you. About us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We’re here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we’re building a future where wellbeing is at the heart of everything we do — delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You’ll be part of a high-performing, values-driven team where people are at the heart of everything we do — and in return for your talent, you’ll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

Responsibilities

The Senior Remediation Partner will investigate incidents potentially causing customer harm, analyze evidence with data teams to determine root causes and impact, and develop/recommend legally sound remediation approaches. This role involves providing strategic advice to senior stakeholders, ensuring fair customer outcomes, and reporting findings to governance forums.