Senior Rental Representative at Penske

Montgomery, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Telephone Skills, Fleet Management, Sales, Microsoft Word, Microsoft Excel, Microsoft Outlook, Billing Resolution, Record Keeping, Conflict Resolution, DOT Compliance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment. This position will report to our Montgomery, Alabama location. Address: 1700 Ridgeway West Montgomery, Alabama 36110 Shift: TBD Major Responsibilities: • Compute charges for merchandise or services and receive payments. • Prepare merchandise for display, or for purchase or rental. • Recommend and provide advice on a wide variety of products and services. • Answer telephones to provide information and receive orders. • Greet customers and discuss the type, quality and quantity of merchandise sought for rental. • Keep records of transactions, and of the number of customers entering an establishment. • Prepare rental forms, obtaining customer signature and other information, such as required licenses. • Inspect and adjust rental items to meet needs of customer. • Explain rental fees, policies and procedures. • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Check to ensure that appropriate changes were made to resolve customers' problems. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. • Other projects and tasks as assigned by supervisor About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

Responsibilities

The Senior Rental Representative manages vehicle fleet availability and provides front-line customer service to prospects. Responsibilities include processing rental contracts, handling payments, and resolving customer billing or service complaints.