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Senior Representative, Customer Contact Center at Whirlpool Corporation - Canada

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Contact Center Experience, Project Planning, Supply Chain Management, Logistics, Order Management, SAP, MS Access, Google Extension, Continuous Improvement, Strategic Thinking, Communication Skills, Cross-Functional Knowledge, Self-Starter, Analytical Skills, Process Development, Execution

Industry

Manufacturing

Description

Your responsibilities will include High School Diploma or GED 2+ years of customer contact center experience (virtual or in-person) Bachelor's Degree 1+ years Project/planning/scheduling, supply chain: logistics/order management Knowledge of enterprise supply chain management systems (SAP - ECC/CRM), MS Access/database interface and information flow, Google Extension Experience in the Multifamily Builder Business Segment Understanding of Continuous Improvement methodologies Strategic Thinking - understands the big picture and creates effective strategies Advanced communication skills with the ability to communicate effectively to all levels of the organization and across various internal and external partners Sound cross-functional knowledge of the business Self-starter Thought leader - brings thought leadership to discussions to create positive outcomes Process development and execution Analytical - Identify opportunities for improvement Demonstrated personal accountability for results

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Responsibilities

The Senior Representative will be responsible for managing customer interactions in the contact center. This includes ensuring effective communication and identifying opportunities for improvement.