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Senior Representative, Customer Contact Center at Whirlpool Corporation - Canada

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem-Solving, Attention To Detail, Data Analysis, SAP ECC, Spreadsheet, MS Excel, Team Collaboration, Self-Starter, Fast-Paced Environment, Trade Experience, Virtual Call Center Experience, Process Improvement, Automation, Multi-Tasking

Industry

Manufacturing

Description

Your responsibilities will include Supporting our customers through email/ chat media Support and improve processes through CI and automation Processing through chat, email, and iWD channels Provide in-home work space free from noise, distractions, etc. Ability to manage multiple tasks and computer systems High School Diploma or GED 2+ years of customer contact center experience (virtual or in person) Trade Experience Virtual call center experience or applicable supply chain experience Verbal and written communication skills Demonstrated achievements with personal KPIs Experienced in SAP ECC Spreadsheet/MS Excel Experience working in a fast-paced environment while managing multiple computer programs, across multiple screens. Manipulating and analyzing data Attention to detail Problem-solving Work collaboratively with team and process partners Self-starter The ideal candidate is an enthusiastic team player with a flexible approach to work

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Responsibilities

Support customers through email and chat media while improving processes through continuous improvement and automation. Manage multiple tasks and computer systems effectively in a fast-paced environment.