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Senior Representative, Customer Service and Support at APL LOGISTICS LTD

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Logistics management, Supply chain management, Foreign trade, Warehousing, Distribution, Problem solving, Communication skills, Leadership, Coaching, Teamwork, Information technology, Vendor management, Onboarding

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. He/she manages and implements Vendor Seminar Program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standards. He/she also participates in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor to onboard, coach and guide customer service representatives to be qualified to handle customers’ logistics requirements.

Responsibilities

This role involves managing daily customer operations and supporting the supervisor in guiding customer service representatives to achieve service excellence. The representative also implements vendor programs and consults with vendors to strengthen business relationships and secure new opportunities.