Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Senior Representative, Customer Service and Support at Logistics Oman

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Excellence, Operational Requirements, Supervision, Coaching, Vendor Management, Logistics Program Implementation, Business Relationship Deepening, New Business Acquisition, Onboarding, Guidance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. He/she manages and implements Vendor Seminar Program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standards. He/she also participates in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor to onboard, coach and guide customer service representatives to be qualified to handle customers’ logistics requirements.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role is responsible for meeting daily operational commitments to customers and assisting the Customer Service Supervisor in guiding Customer Service Representatives toward achieving service excellence. The representative also manages the Vendor Seminar Program to ensure vendor compliance with customer standards.