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Senior Representative, Customer Service and Support at Logistics Oman

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics Management, Foreign Trade, Warehousing, Distribution, Supply Chain, Analytical Problem Solving, Communication Skills, Team Player, Leadership, Coaching, Vendor Management, Relationship Building, Information Technology, Self-Motivated, Business Development

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. He/she manages and implements Vendor Seminar Program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standards. He/she also participates in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor to onboard, coach and guide customer service representatives to be qualified to handle customers’ logistics requirements.

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Responsibilities

The Senior Representative is responsible for delivering customer commitments and supporting the customer service supervisor in guiding representatives towards service excellence. This includes managing vendor programs and assisting in onboarding and coaching customer service representatives.